FAQ
What countries do you ship to?
We ship to almost every country. Once you type in your address during checkout, you'll see a list of shipping rates and options to your specific location.
When will my order ship?
Our jewelry is made to order. Please allow 1-2 weeks for production and shipment. Time frames will vary based on order volumes, holidays or events.
When will I receive my order?
Domestic shipping within the US takes 1-10 business days depending on the type of shipping purchased. Other factors may increase this timeframe such as holidays, closures or other events.
International shipping can take anywhere from 1-10 weeks depending on the type of shipping purchased. Other factors may increase this timeframe such as holidays, closures or other events.
*International orders are also subject to customs/duty/import fee's upon arrival to your country. These fee's are the customers responsibility and are different depending on your own countries rules/regulations.
Returns/exchanges?
Jewelry is custom-made per order therefore are non-returnable. If you receive your order and it doesn't fit, we do offer size adjustments, but the customer is responsible for any extra shipping costs. *Please refer to our size listed in the description under any bracelet in order to accurately decide if you need a different bracelet size.
If you are unsatisfied with any of your products, or if anything is broken/damaged upon arrival, please email us and we'll do our best to solve the problem as quickly and efficiently as possible.
Any other inquiries:
If you have any problems/questions about your order please email us and we will always do our best to solve them in any way possible. Or if you have any other general questions, please email:
contact@byglamlatte.com
*If you've already placed an order please provide your order number in the email.